Jaylee Griffin
Senior User Experience Designer
Knowledgeable and dedicated UX Designer with extensive experience in complex software systems. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for designing delightful user experiences, defining cross-platform consistency and empowering cross-functional teams.
UX Skills
Software Expertise
USABILITY TESTING
COLLABORATIVE DESIGN
USER RESEARCH
DATA HEAVY APPLICATION DESIGN
DESIGN SYSTEMS
SOFTWARE DESIGN
ANALYTICAL THINKING
CONCEPT DESIGN
PROTOTYPING
SYSTEM MAPPING
MONITORING & REPORTING
QUALITATIVE RESEARCH & ANALYSIS
QUANTITATIVE RESEARCH & ANALYSIS
PRODUCT ROADMAPPING
ITERATIVE DESIGN
ADOBE CREATIVE SUITE
ANGULAR
SASS
PYTHON
ADOBE XD
FIGMA
SKETCH
ABSTRACT
AXURE RP
USERZOOM
HOTJAR
VWO
INVISION
GOOGLE ANALYTICS
JIRA
GITHUB
Work History
Experience Manager, Top-Secret Clearance
November 2021 - June 2024
Millennium Corporation, Huntsville, AL
Design management software for red team operations in the Cyber Security arena. Specializing in consuming complex systems, data management, scheduling, financials, project management.
- Optimize user flows to reduce required time to complete tasks by 68%
- Streamline design processes through design system implementation, creating consistent design work across UX team and front-end development.
- Generate valuable insights through rigorous data analysis, enabling informed decision-making across organization.
- Champion culture of continuous improvement within organization, contributing to long-term success and competitive advantage.
- Introduced innovative solutions to resolve customer issues, resulting in reduced complaints and enhanced satisfaction levels.
- Coordinate focus groups engaging customers in order to gather valuable insights to enhance product offerings.
- Manage team of designers to provide continuous solutions for development team.
Senior UX Designer, Top-Secret Clearance
November 2020 - November 2021
Millennium Corporation, Huntsville, AL
- Presented design concepts persuasively to stakeholders, securing buy-in for proposed solutions and driving project success.
- Streamlined workflows for design projects, optimizing collaboration between team members and reducing project timelines.
- Spearheaded the creation of a comprehensive style guide, ensuring consistent branding and visual language across all digital platforms.
- Collaborated with cross-functional teams to develop innovative and intuitive design solutions for complex web applications.
- Devised engaging wireframes and interactive prototypes, demonstrating key user journeys and interactions to stakeholders.
- Championed a user-centered approach within the organization, influencing key decision-makers to prioritize user needs in product development efforts.
April 2020 - November 2020
Product Designer
Design Gryphon, Memphis, TN
- Utilize data-driven design approaches to create compelling solutions that catered to diverse user needs.
- Deliver engaging presentations to stakeholders, showcasing design concepts and their potential impact on business growth.
- Develop innovative product concepts through extensive market research and competitor analysis.
August 2018 - April 2020
UX Lead, Research & Development
Inventory Locator Services, Memphis, TN
Modernize existing enterprise software to optimize user experience within the aviation industry.
- Support growth initiatives of B2B through Qualitative and Quantitative analysis.
- Increased lead conversion by 83% through A/B testing.
- Reduce design production time by 53% by implementing master design system across enterprise platforms.
- Research and recommend usability software to improve research and testing capabilities.
- Proven ability to learn quickly and adapt to new situations.
- Apply effective time management techniques to meet tight deadlines.
- Participate in team projects, demonstrating ability to work collaboratively and effectively.
- Develop and implement creative solutions to complex problems.
- Build external and internal applications using Angular & Sass.
May 2017 - August 2018
Senior Experience Designer, AHS
ServiceMaster, Memphis, TN
Design & Manage AHS digital experiences across all products for B2B & B2C. Specializing in short term solutions with long term roadmaps for each product. Managed multiple projects effectively in demanding environment with tight deadlines. Suggested enhancements to product design, improving user experiences.
- Support 8-12 development teams with style guides, prototypes and testing.
- Collaborate with marketing and brand to ensure brand identity and voice are translated for interactive models.
- Improved product development by integrating design sprint methodologies into agile workflow.
- Implemented best practices in accessibility, catering to diverse user needs and promoting inclusivity within product designs.
- Evaluated existing user interfaces for improvement opportunities, leading to significant enhancements in overall user satisfaction.
September 2015 - May 2017
UX Designer, Customer Experience
ServiceMaster, Memphis, TN
Design solutions for all customer-facing applications across all ServiceMaster brands.
- Increased Lead generation by 52% through Qualitative & Quantitative analysis leading to thoughtful design solutions for E-commerce sales funnels.
- Identified opportunities for workflow improvements within the design team, implementing new tools and processes that increased efficiency and productivity.
- Enhanced customer experience by designing intuitive interactions and visually engaging interfaces.
- Developed responsive designs to ensure optimal performance on various devices and platforms.
- Analyzed web analytics data to inform design decisions and prioritize feature enhancements based on user behavior trends.
- Streamlined the online shopping process for increased customer satisfaction and repeat business.
- Collaborated with cross-functional teams to create a cohesive, user-centric product vision.
Education
September 2012 - March 2018
MFA: Interactive Design & Game Development
Savannah College of Art & Design, Savannah, GA
June 2008 - May 2012
BFA: Drawing & Digital Media
Austin Peay State University, Clarksville, TN